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Returns and Refund Policy Template: A Ready Document Certified by a Licensed Saudi Lawyer
- Category
- Online stores and privacy
- Language
- Arabic + English
- Format
- Editable DOCX
CERTIFICATION RECORD
This template was prepared and reviewed by a licensed Saudi lawyer and is kept current as the Kingdom's regulations change.
Where an Arabic and an English text exist, the Arabic text prevails
A policy governing the withdrawal right, returns, refunds, and defective items, drafted against the E-Commerce Law and consumer protection rules, and bilingual.
The returns and refund policy is the page a customer reads before buying and a regulator reads after a complaint. The E-Commerce Law gives the buyer a seven-day withdrawal right in the cases where it applies, and your duty is to publish how that right is exercised in practice, not to settle for a general sentence. Sighaty template D-05 is written for exactly that and covers the withdrawal window and its conditions, the cases the right does not cover, how a return is requested and who bears shipping, refunds and exchanges, defective or wrongly delivered items, and the contact channel, in two parallel languages with the Arabic text prevailing on any difference, and without reducing the buyer's statutory consumer rights.
Get the Returns and Refund Policy TemplateD-05What this policy is and when you need it
The policy is a document published on the store and tied to its terms, turning the regulatory rules into a procedure the customer understands: when the withdrawal right applies, how a request starts, how long until the money comes back, and what to do if a defective item arrives. Any store selling to consumers needs it, and having it in writing reduces complaints before it reduces disputes, because most disagreements grow out of an expectation nobody wrote down.
- An online store selling physical products to consumers.
- Selling services or digital content that needs a clear withdrawal position.
- A seller on a marketplace required to publish its own returns policy.
What the smart-fill asks and what you receive
The first question shapes the whole policy: do you sell goods, services, or both, since the withdrawal window runs from receiving the product for goods and from the contract date for services, and choosing both keeps the catch-all wording. It then asks for the return request channel in Arabic and English, the refund period in days after the returned item is inspected, whether refunds may be issued as store credit at the customer's choice or only to the original payment method, the window to report a defective or wrong item from discovery, the contact channel and hours in Arabic and English, and the last updated date in both calendars.
The smart-fill speaks up on unwise numbers: stretch the refund period beyond what is customary and the template warns that it may be seen as unfair to consumers under the consumer protection and e-commerce rules. The list of cases excluded from the withdrawal right is fixed prose drafted against the law. Within minutes you receive a formatted bilingual Word document, editable, ready to publish and link from the store terms.
Why a lawyer-certified template beats a free download
The bigger danger in free policies is not omission but excess: a sweeping exclusions list that strips the customer of a right the law grants, and it is the leading complaint trigger because regulators genuinely read these pages. A clause written against the law does not protect you, it documents your breach. The Sighaty template is certified by a licensed Saudi lawyer and balances protecting the store from abuse against the consumer's statutory right, and it is updated with the regulations, so you publish a policy that holds instead of copied text that raises the odds of a complaint.
Frequently asked questions
When does the seven-day withdrawal window start?
For goods it runs from receiving the product, and for services from the contract date. During fill-in you choose what applies to your store, and if you sell both you pick the catch-all option so the wording covers both cases without publishing two separate policies.
Does the withdrawal right apply to every product?
No. The template includes a fixed clause listing the cases the right does not cover, such as custom-made items, perishables, hygiene-sensitive sealed products once unsealed, downloaded digital content, and services fully performed with your consent, to the extent the current regulations provide. A defective item is handled under its own clause, and the statutory warranty applies regardless of these exceptions.
Is this policy part of the free trial?
Yes. The Returns and Refund Policy D-05 is one of the nine everyday documents from which you may claim any three free in the Sighaty free trial, and it is usually the first thing a new store needs alongside the store terms and the privacy policy.
The content is general guidance, not legal advice; consult a licensed lawyer for your specific case.